🖥️ IT Infrastructure Management & Maintenance
Client: Tech-Vocational Training Institute, Marikina City
Project Focus: Comprehensive IT Infrastructure Support for Education and Skills Training
Service Type: IT Operations Management • Preventive Maintenance • Network Reliability
📌 Project Overview
APRIME Technology Solutions Inc. partnered with a Technical-Vocational Training Institute in Marikina City to deliver end-to-end IT Infrastructure Management and Maintenance services. With the growing reliance on digital tools for education and skills training, the institute sought to enhance the performance, reliability, and security of its existing IT systems.
Understanding the urgency of maintaining seamless access to computer-based training and internet connectivity, APRIME designed a customized support framework to address both day-to-day IT operational needs and long-term infrastructure resilience.
🔧 Scope of Services
Our engagement covered the full lifecycle management of the school’s IT assets and infrastructure, including:
- Proactive Monitoring and Support
- Real-time performance monitoring of desktop computers, laptops, printers, routers, and switches
- Remote diagnostics and alerts for potential hardware/software issues
- Continuous availability of tech support for both preventive and emergency interventions
- Routine Maintenance and Health Checks
- Scheduled inspection and cleaning of IT equipment
- Software patching, antivirus updates, and OS optimization
- Network cable testing, port mapping, and load balancing for optimized LAN/Wi-Fi usage
- Network and Device Management
- Configuration and maintenance of routers, switches, and wireless access points
- User access control and device inventory management
- Ensured consistent connectivity across classrooms, labs, faculty rooms, and administrative offices
- Security Enhancements
- Installation of endpoint protection software and firewall configurations
- Backup strategies and data loss prevention protocols
- Reinforced password policies and user authentication procedures
🧩 Collaborative Implementation
Working closely with the institute’s internal IT team and academic administrators, APRIME aligned all maintenance routines and upgrades with their training schedules and operational hours, ensuring minimal disruption to classes and ongoing activities. We also delivered:
- Technical workshops for local staff to encourage self-sufficiency in minor troubleshooting
- Documentation and reporting to track asset health, performance trends, and future upgrade needs
- User support for instructors and students during system interruptions and learning platform access issues
🎯 Project Outcomes
The partnership resulted in a highly functional and dependable IT environment that:
Laid the foundation for future enhancements like LMS integration, OMR-based assessments, and cloud-based platforms
Supported continuous digital learning and technical instruction without prolonged interruptions
Reduced hardware failures and network downtime by over 70% through proactive maintenance
Extended the lifespan of existing equipment, delaying unnecessary capital expenditures
Improved user satisfaction among faculty and students through faster issue resolution and responsive support